Terms of Service

Last Updated: February 9, 2024

These Terms of Service (hereinafter "Terms") set forth the conditions for providing OpsGuide (hereinafter "Service") and define the rights and obligations between Corevice LLC (hereinafter "Company") and those individuals or entities who use the Service (hereinafter "Users"). Before using the Service, Users must read the entirety of these Terms and agree to them.

Article 1 (Application)

These Terms are intended to define the rights and obligations between the Company and the User in relation to the provision and use of the Service, and apply to all relationships between the Company and the User regarding the use of the Service.

Article 2 (Definitions)

In these Terms, the following terms shall have the meanings set forth below:

  1. "User" means an individual or corporation registered as a user of the Service pursuant to Article 3.
  2. "External Service" means any service provided by a third party other than the Company, which is set by the User as the target for using the Service.
  3. "User’s Own System" means a system owned and managed by the User.
  4. "External Provider" means the provider of an External Service.
  5. "External Terms" means the terms and conditions that define the relationship of rights between the User and the External Provider.
  6. "Intellectual Property Rights" means copyrights, patent rights, utility model rights, trademark rights, design rights, and other intellectual property rights (including the right to acquire or apply for registration of such rights).
  7. "Application Information" means the "Application Information" specified in Article 3.
  8. "Company Website" means the website operated by the Company with the domain "opsguide.cloud" (including any subsequent websites if the domain or content of the Company’s website is changed for any reason).
  9. "Certified User" means a "Certified User" as defined in Article 6.
  10. "Service Agreement" means the "Service Agreement" defined in Article 3.
  11. "Service Start Date" means the "Service Start Date" specified in Article 3.
  12. "Contract Termination Date" means the date on which the usage period prescribed in Article 15 elapses from the Service Start Date.

Article 3 (Establishment of Contract)

  1. A prospective User who wishes to use the Service shall agree to comply with these Terms, fill in all necessary information in the application form designated by the Company (hereinafter collectively referred to as the "Service Application Form"), either in writing or via the electronic method prescribed by the Company, and submit it to the Company to apply for the conclusion of a contract (hereinafter "Service Agreement") for use of the Service in accordance with these Terms.
  2. The application for the conclusion of the Service Agreement set forth in the preceding paragraph must be made by the individual or corporation that will actually use the Service. In principle, applications by agents are not accepted. Furthermore, the User guarantees that the information (hereinafter referred to as "Application Information") provided to the Company in connection with such application is true, accurate, and up-to-date.
  3. If the applicant set forth in Paragraph 1 falls under any of the following items, the Company may reject the application:
    1. If the Company determines that there is a risk of violation of these Terms
    2. If any or all of the Application Information provided to the Company is false, incorrect, or incomplete
    3. If such applicant has previously had their Service registration canceled
    4. If the Company determines that the applicant’s assets or credit status has deteriorated or is at risk of such deterioration
    5. If the Company determines that the applicant is or may be involved with anti-social forces
    6. If the Company otherwise determines that the use of the Service by the applicant is inappropriate
  4. In accordance with the preceding paragraph and other standards set by the Company, the Company shall determine whether the User may use the Service. The Company shall issue a Service user account and notify the User only if the Company approves the use of the Service. Upon such notification, the Service Agreement between the User who wishes to use the Service and the Company shall be established, and the date of notification of the Service account issuance shall be the "Service Start Date".
  5. If there is any change to the Application Information, the User shall promptly notify the Company of the changed items by the method specified by the Company and submit any documents required by the Company. Even if the User suffers damage as a result of false, incorrect, or omitted Application Information, the Company assumes no liability whatsoever.

Article 4 (Use of the Service and Change of Usage Plans)

  1. During the usage period specified in Article 15, the User may use the Service in accordance with the method prescribed by the Company and in compliance with these Terms.
  2. If the User wishes to change the usage plan, the User shall fill in the necessary information on the application form for changing the Service plan, etc. (hereinafter collectively referred to as the "Change Application Form"), either in writing or via the electronic method specified by the Company, and submit the Change Application Form to the Company.
  3. If the Company approves the application for change set forth in the preceding paragraph, the Company shall notify the User of the completion of the change. Changes to higher-tier plans and from monthly to annual contracts shall apply immediately, while changes to lower-tier plans and from annual to monthly contracts shall apply upon the contract termination date of the previous plan.

Article 5 (Fees and Payment Methods)

  1. The fees for using the Service (hereinafter referred to as "Service Usage Fees") that the User shall pay to the Company are as follows:
    1. User License Fee: The fee separately determined by the Company and posted on the Company Website. If the User does not apply for a paid plan, it is deemed that the User has applied for the free plan, and no user license fee will be incurred.
    2. Optional Fees: The amount (excluding consumption tax) set forth in the Service Application Form. If there is no amount stated in the Service Application Form, no optional fee will be incurred.
  2. Payment shall be made by credit card, and the payment will be processed on each User’s Service contract renewal date.
  3. If the User is late in paying the Service Usage Fees, the User shall pay the Company default interest at a rate of 14.6% per annum.

Article 6 (Management of Account Information)

  1. The User shall be responsible for managing and storing the ID and password (collectively "Account Information") related to the Service, including IDs and passwords issued to the User’s officers, employees, or individuals entrusted by the User (hereinafter "Certified User"), and shall not allow third parties to use, lend, transfer, change the name of, or sell them.
  2. The User shall be liable for any damage arising from inadequate management or use of the Account Information by a third party (including acts of Certified Users), and the Company shall bear no responsibility whatsoever.
  3. If the User becomes aware that Account Information has been stolen or is being used by a third party, the User shall immediately notify the Company and follow the Company’s instructions.

Article 7 (Prohibited Acts)

  1. In using the Service, the User shall not, and shall ensure that Certified Users do not, engage in any acts that fall under any of the following items:
    1. Acts that infringe intellectual property rights or other rights of the Company, other Users, or third parties
    2. Sharing a single user license among multiple users
    3. Criminal or morally offensive acts
    4. Acts in violation of laws, regulations, or industry rules
    5. Sending information containing computer viruses or other harmful programs
    6. Tampering with or destroying the Service, systems, or data
    7. Reverse engineering the Service or the Company’s systems
    8. Sending data exceeding certain capacity limits specified by the Company
    9. Any act that may interfere with the Service operation
    10. Other acts deemed inappropriate by the Company
  2. If the Company determines that the User’s or Certified Users’ usage of the Service falls under or is likely to fall under any of the items above, the Company may, without prior notice, suspend use of the Service or terminate the Service Agreement.

Article 8 (Suspension of the Service)

  1. The Company may suspend or interrupt all or part of the Service without prior notice if any of the following events occur:
    1. Periodic or urgent system inspection or maintenance
    2. System failure due to accident
    3. Force majeure such as fire, power outage, or natural disasters
    4. Trouble with or suspension of External Services
    5. Other reasons deemed necessary by the Company
  2. The Company shall not be liable for any damages incurred by the User due to suspension measures under this Article.

Article 9 (Equipment)

  1. The User shall prepare and maintain all devices, software, communication lines, and other equipment at their own expense to use the Service.
  2. The User shall implement appropriate security measures against unauthorized access, virus infection, etc., at their own responsibility.
  3. Even if the Company temporarily stores User data for operational reasons, the Company is not obligated to continue storing such data and may delete it at any time without liability.

Article 10 (Ownership of Rights)

  1. All intellectual property rights related to the Service and the Company Website belong to the Company or its licensors. The Service Agreement does not grant the User any transfer or license of such rights except as expressly provided.
  2. The Company may create statistical or aggregate data from information provided by the User and use it freely without restriction.

Article 11 (Handling of Application Information)

The handling of personal information contained in Application Information obtained by the Company when the User uses the Service shall be subject to the Company’s separate Privacy Policy.

Article 12 (Termination by the Company)

  1. The Company may suspend or terminate the User’s use of the Service without notice if the User:
    1. Violates these Terms
    2. Fails to respond to inquiries or use the Service for an extended period
    3. Becomes insolvent or subject to bankruptcy proceedings
    4. Engages in prohibited acts listed in Article 7
    5. Otherwise deemed inappropriate by the Company
  2. In such cases, the User loses any benefit of term and must immediately settle all debts to the Company.

Article 13 (Termination by the User)

  1. In principle, the User may not terminate the Service Agreement during the usage period specified in the Service Application Form.
  2. If, for any reason, the User and the Company mutually agree to terminate the contract, the User shall lose the benefit of term with respect to all debts owed to the Company and shall immediately pay such debts to the Company.

Article 14 (Change and Termination of the Service)

  1. The Company may, at its own discretion, change the content of the Service or terminate its provision. If the Company decides to terminate the provision of the Service, the Company shall give prior notice to the User.
  2. The Company shall not be liable for any damages incurred by the User due to measures taken under this Article.

Article 15 (Usage Period of the Service)

  1. The usage period of the Service shall be the period stated in the Service Application Form or Change Application Form, with the start date being the Service Start Date. If the usage period is not stated, it shall be one month from the Service Start Date, automatically renewing for the same period unless either party notifies the other at least ten days before the expiration date.
  2. Notwithstanding the preceding paragraph, if the User engages in any prohibited act specified in Article 7, or if the Company reasonably determines a risk thereof, the Company may suspend all or part of the use of the Service at any time.

Article 16 (Exclusion of Anti-social Forces)

The User represents that neither the User nor its officers or individuals who are substantially involved in its management are members of any anti-social forces and that they do not engage in illegal acts such as violent acts, fraud, threats, or business interference. If this representation is violated, the User shall accept the termination of the Service provision without objection.

Article 17 (Disclaimer of Warranties and Limitation of Liability)

  1. The Company shall not be liable for any damages arising from interruption, suspension, termination, or unavailability of the Service or otherwise related to the Service.
  2. The Company does not guarantee that the Service will meet particular purposes or be complete, continuous, or compatible with specific environments.
  3. The Company shall not be liable for any damages due to errors in data or other information entered by the User.
  4. If personal information is involved, the User shall comply with all relevant laws and regulations. The Company assumes no liability for the User’s handling of personal information.
  5. The Service may link to external services or the User’s own systems, but the Company does not guarantee any such integration. The Company shall not be liable for restrictions on the Service due to external changes unless caused by the Company’s willful misconduct or gross negligence.
  6. If the Service is integrated with external services, the User shall comply with any applicable external terms. The Company is not liable for disputes arising between the User and external providers or other parties, unless caused by the Company’s willful misconduct or gross negligence.
  7. The Company does not guarantee the suitability or availability of external services or the User’s own systems. The Company bears no liability for data loss unless caused by willful misconduct or gross negligence.
  8. Even if the Company is liable for any reason, the Company’s liability shall be limited to the amount the User has paid in the past six months, and the Company is not liable for indirect, special, or future damages or lost profits.
  9. The Company shall not be liable for any disputes arising between the User and third parties in connection with the Service.

Article 18 (Confidentiality)

  1. "Confidential Information" means all technical, business, or other information disclosed between the User and the Company in connection with the Service Agreement that is not publicly known, excluding information that becomes known through no fault of the receiving party or was already known without confidentiality obligations.
  2. Each party shall use Confidential Information solely for the purpose of providing or using the Service and shall not disclose it to third parties without the other party’s written consent.
  3. Notwithstanding the foregoing, disclosure is permissible if required by law or a valid governmental request, or to professionals bound by confidentiality obligations, such as lawyers or accountants.

Article 19 (Handling of Personal Information)

  1. The User shall handle personal information obtained through the Service in compliance with relevant laws and regulations, implementing suitable security measures. The User bears responsibility for obtaining necessary consents.
  2. If the Company receives any claim related to the User’s violation of privacy laws, the User shall resolve such claims and indemnify the Company for all related damages or expenses.

Article 20 (Liability for Damages)

If the User violates these Terms or commits any unlawful act, causing harm to the Company or a third party, the User shall compensate all damages, including legal fees or any reputational damage to the Company.

Article 21 (Changes to These Terms)

The Company may change these Terms, and will notify the User of any such changes by appropriate means.

Article 22 (Notices/Communications)

Unless otherwise specified, notices and communications between the User and the Company shall be made using methods designated by the Company.

Article 23 (Use of Cases as Examples)

Unless otherwise agreed with the User, the Company may use the User’s name or logo in materials such as press releases or website postings to illustrate cases of Service usage.

Article 24 (Assignment of Contractual Status)

  1. The User may not assign or transfer its contractual position or rights and obligations under these Terms to a third party without the Company’s prior written consent.
  2. If the Company transfers the business related to the Service to another entity, the contractual position, rights, and obligations, as well as any User information, may be transferred, and the User shall be deemed to have agreed to such transfer in advance.

Article 25 (Surviving Provisions)

Articles 5, 18, and 19 shall remain valid even after the termination or expiration of these Terms and the Service Agreement.

Article 27 (Governing Law and Jurisdiction)

  1. These Terms and the Service Agreement are governed by the laws of Japan.
  2. Any dispute arising out of or in connection with these Terms or the Service Agreement shall be subject to the exclusive jurisdiction of the Osaka District Court or Osaka Summary Court in the first instance.

Contact Us

If you have any questions regarding these Terms or wish to receive notifications about updates, please contact us by the following methods or check for notices posted prominently within the Service.

  1. Established on February 9, 2024